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Accessing your site using FTP

FTP or File Transfer Protocol is used to upload and download files between your computer and an Internet server. While the use of FTP is allowed, it is with caveats. When using FTP you can alter files, directories and other critical information needed to operate your site on the web. We don't provide FTP access for our customers without checking you out on the uses and the pitfalls.

The things you need to have to be able to use FTP include an FTP client, a directory address, username and password. There are several FTP clients that are available on a "trial" basis and some that are shareware. The following instructions are specific to WS_FTP which is available from IPswitch at:


The following instructions assume that you have already installed WS_FTP. Additional instructions are available on the IPswitch web site.

1) Connect to the Internet.

2) Launch WS_FTP. (To do this, Under the "Start" menu, choose "Programs" and then "WS_FTP", then "WS_FTP95LE". If you placed the program in a different directory when you installed it, it will be somewhere else.)

3) Select the "General" tab if it is not already selected.

4) Click "New" to set up a new profile.

5) You can set the "Profile Name" to be anything you wish, such as "My Web Site".

6) In the "Host Name/Address" box, enter the "Host to ftp to" as provided in your FTP setup instructions.

7) Set the "Host Type" to "Automatic Detect".

8) In the "User ID" box, enter your "Admin Login" as provided in your FTP setup instructions.

9) In the "Password" box, enter your "Admin Password" as provided in your FTP setup instructions (Your password is case sensitive, with no spaces.)

10) Make sure the "Account" box is blank.

11) Put a check in the "Save password" checkbox.

12) Select the "Startup" tab.

13) In the "Initial Remote Host Directory" box, enter your "Remote Directory" as provided in your FTP setup instructions.

14) In the "Initial Local Directory" box, enter the path to the directory where the files you wish to upload are stored. (For example, if the files are in a folder called "upload" that is on your hard disk, enter "c:\upload".

15) Click "OK" to connect to the FTP server.

16) Now you'll see a window showing the contents of your computer's hard disk on the left ("Local System"), and the contents of your directory on the FTP server on the right ("Remote System").

Put a check in the "Auto" checkbox.

17) To select the file you wish to upload (on the "Local System") , click on it.

18) To upload the file, click on the arrow button in the middle of the window that points from left to right. After a few moments you'll see your file appear on the right, indicating that it has been successfully uploaded.


1) Because you have created a profile for your connection (that you may have named "My Web Site"), from now on you can choose this profile from the "Profile Name" drop-down menu and connect to the web server without typing in your settings.

2) If you use standard file name extensions, WS_FTP should have little trouble uploading your files in the correct formats.

For example, you should name your HTML web pages with a ".html" or a ".htm" extension. In other words, your HTML files should be called "anything.html" or "anything.htm". Likewise, a GIF or a JPEG graphic should be called "anything.gif", anything.jpeg", or "anything.jpg".

If you do not use standard file name extensions, you should to select the "ASCII" radio button when uploading a text file (a web page in HTML is a text file), or select the "Binary" radio button when uploading all non-text files, such as graphics.

3) In order for the "Home Page URL" on your Cruzio Info sheet to work, you must upload a file called "index.html" or "index.htm" into your directory on the Cruzio web server. By default, this file becomes your home page.

4) If you are having problems connecting to the FTP server, or if the connection keeps dropping, you may need to use your FTP client software's "passive mode transfer" setting. (This may be the case if you are using a high-speed connection such as DSL or ISDN.) To do this, click the "Option" button at the bottom of the main WS_FTP window, then select the "Session" tab, then change the "Use passive mode transfer" setting, then click "OK".


Some of the Internet applications that you download from the net are "shareware." This means that even though this software is distributed for free, the authors of these applications ask you to pay them fees if you use their products. Please read the text files that came with your software for more information.

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